Outsource call centre

  

OUTSOURCE CALL CENTRE

We specialise in customer acquisition, customer service and customer insight campaigns on behalf of our clients.    We have experience working with businesses from just about every industry imaginable and have run campaigns calling New Zealand, Australia, the UK and North America.  


While we excel in all types of customer interactions, we love outbound calling.  Whether its business or consumer, sales or lead generation, appointment setting or courtesy calls to your customers, our team have got you sorted!


Our centre is based in Christchurch, New Zealand offering competitive pricing without compromising on quality. When comparing to other outsourced contact centres in destinations such as, Sydney, Melbourne, Auckland or Wellington, we offer a premium service without the premium price. 


CUSTOMER ACQUISITION

Business-To-Business 

The most important consideration is for us to understand your business thoroughly, specifically your sales targets, product values, differentiators, competitors and the message you are taking to the marketplace. This allows us to establish a methodology and pricing model that guarantees a return on investment.


Business-To-Consumer 

We interact with consumers in a wide variety of ways that enables our clients to deliver messages and obtain information to improve their marketing strategies.


CUSTOMER INSIGHTS

Market Research 

Customer Surveys

Customer Data Analysis 

Database Enrichment


Through a range of surveys, opt-in campaigns, research and decision-maker confirmation, outbound calling activities allows us to gather information and contacts for our clients. 


CUSTOMER SERVICE

Inbound and Outbound Calling Social Media

Webchat Monitoring

Email Enquiry Management

Virtual Receptionist


Excellent service is paramount to retaining customers. We will assist in implementing best practice customer service or expanding on your existing team. 



outsource call centre

outsource call centre

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